Your Feedback, Our Focus: What’s Coming in FluentCRM 3.0?

Time flies, doesn’t it?

We just stepped into our 5th year, and ahead lies what could be the biggest update in FluentCRM’s history.

Yes, I’m talking about FluentCRM 3.0!

From the very beginning, FluentCRM has been shaped by one thing: your feedback.

Every suggestion, every feature request, and even the tough criticism have helped us build a tool that truly helps businesses scale, not just grow.

Now, we’re preparing to launch FluentCRM 3.0, our most ambitious update yet.

Trust me, this release isn’t just about new features; it’s about how FluentCRM feels, performs, and scales for your growing business.

The Challenge: Building Without Breaking!

When we set out to build FluentCRM 3.0, we faced one of our toughest decisions yet:

Trust me, it wasn’t easy.

While the goal was to make FluentCRM even more scalable, we had to make sure it doesn’t break the experience for thousands of active users. Every automation, every contact record, and every campaign had to work just as before.

But our team took on the challenge head-on: testing every feature, refining every workflow, and ensuring you’d only reap the benefits, not the risks!

What’s Coming in FluentCRM 3.0?

I won’t test your patience anymore. Let’s get to what you’ve been waiting for: features that are coming in FluentCRM 3.0!

SMS Marketing!

When we set out to build FluentCRM 3.0, we knew we had to do something big. The major feature considerations included pipelines and SMS campaigns. In the end, we opted for SMS campaigns!

I know many of you would love to see pipelines too (and yes, it’s already on our roadmap).

But SMS campaigns simply made more sense right now. It fits naturally into your existing marketing workflows and unlocks an entirely new channel of communication.

The module includes a lot; let’s go over them one by one.

Send and Receive SMS Messages

To start off, you can now not only view your SMS history with a specific customer but also send and receive SMS in real-time, right inside FluentCRM. No more switching between tools or missing important replies, you’ll see every conversation thread, just like you do on your phone!

Not just that, we’ve built a home for all your SMS activities in one place!

Create Bulk SMS Campaigns

Want to send bulk campaigns? You can do that too!

Just like your email broadcasts, you’ll be able to run targeted campaigns to your segmented audience, personalize your message, and reach everyone instantly!

SMS Automation

What’s the point of SMS marketing without being able to automate it? Say no more!

With our powerful SMS automation, you can trigger texts based on customer actions, like signups, purchases, and all kinds of events, or throughout your customers’ journey. Keeping your communication timely and personal, with SMSs that resonate with your audience!

Twilio and Amazon SNS Integration

To top it all off, we’ve integrated FluentCRM SMS campaigns with both Twilio and Amazon SNS! Choose the provider that fits your business best, whether it’s reliability, cost, or regional coverage. FluentCRM becomes your go-to solution for instant communication, perfectly complementing your email marketing strategy!

Massive UI Improvements

With FluentCRM 3.0, you’ll notice some differences the moment you’re inside the dashboard. We’ve redesigned the interface with a sleek, monochromatic look that feels modern, lightweight, and consistent.

As a result, FluentCRM’s UI will now look more consistent with our other plugins like Fluent Forms, FluentCart, Fluent Community, etc.

With a beautiful-looking UI, everything will look much cleaner and accesible.

But it’s not just about looks; we’re also moving towards better organization and smoother navigation. You’ll find everything exactly where you expect it to be, making it easier to focus on what matters: managing your customers and automations!

Needless to say, this extends our capability for future UI/UX enhancements. So we’ll make it count everywhere, from contact management to email automations and reporting!

Gutenberg Compatibility

Email composer is a massive part of a tool like FluentCRM, and we know you need it to be more capable. FluentCRM isn’t fully compatible with the latest Gutenberg capabilities yet, which limits how you can use Gutenberg blocks. We’re working on aligning FluentCRM with Gutenberg’s full potential. Get ready for better editing options and a more WordPress-native experience!

So what to expect?

More Creative Freedom

This goes beyond explanation.

Native Gutenberg compatibility means you’ll experience far more creative freedom inside FluentCRM. Whether you’re designing a simple newsletter or you want to promote your next sale with a shiny, exquisite email, you’ll now have maximum flexibility to design it exactly the way you want!

I can go on. But here’s what it looks like in action:

You want to add products to a table? We got you!

Need to add social icons inside your email?

Easy!

Honestly, the editing experience will be next-level with this editor, and I’m super excited to see what you build!

Gutenberg-native Features

With better Gutenberg compatibility, you’ll experience a more complete editing experience.

For example:

• You will be able to switch to full-screen editing for distraction-free email creation
• Autosaves will save your work regularly—ensuring you don’t lose a single edit
• Ability to easily drag and drop blocks for sophisticated email designs
• A lot more!

And of course, we’ll do that while keeping your existing emails and templates intact!

Built on Vue 3 for Speed and Scalability

Under the hood, FluentCRM is getting a major technological upgrade in this version. Yes, we’re transforming the plugin to Vue 3!

What does that mean for you?

Faster and smoother admin experience and overall performance upgrades!

It also lays the foundation for future improvements. Whether it’s adding new modules, improving existing features, or supporting larger contact lists, we will be able to do it without slowing down your workflow.

In other words, FluentCRM 3.0 isn’t just a visual or feature upgrade; it’s a performance and scalability boost designed to support your business in the long run!

Other Possible Improvements

Apart from the major ones, we’re also exploring a couple of other exciting possibilities that could make your FluentCRM experience better. These improvements aren’t guaranteed in 3.0, but they show the direction we’re heading!

Merge Contacts

Duplicate contacts have been a pain point for many users. Until now, we couldn’t offer a proper merge solution because email addresses served as the primary ID for contacts, making it tricky to safely combine records.

For the past few days, our developers have been exploring ways to make Contact Merge possible, so you’ll be able to clean up your database without losing valuable data.

Sales Pipeline

I know we promised this too many times, and you’re frustrated with all the delays. But I want to reassure you, the work is already in progress. We just don’t agree with the idea of half-baked features, and that’s why we want to make sure the sales pipeline is top-notch before we release it for everyone. But I am hopeful you won’t have to wait for too long.

What’s Next After FluentCRM 3.0?

FluentCRM 3.0 is a stepping stone towards the direction we’re heading. Of course, this release brings a lot of improvements. But the road ahead is even more exciting.

In the coming months:

• All modules will get smarter and more capable: contacts, campaigns, automations, anything you can think of!
• We’re building a beautiful, more intuitive dashboard that gives you instant insights into your business
• More effective reporting so you can measure results faster and make better decisions.

Every improvement is guided by the same principle we started with: taking feedback and combining it with our craft. We’re building a platform that grows alongside your business, not stalls it

We can’t wait for you to try FluentCRM 3.0. We are planning to release this big update within this quarter. I can’t wait to see what you think!