Bounce Handling with Mailgun

Table of Contents

If you use Mailgun email service then use this documentation to set up Bounce handling with FluentCRM.

First copy the Webhook URL at FluentCRM -> Settings -> SMTP/Email Sending Service Settings and Select Mailgun from the dropdown

Login to your Mailgun account and then navigate to Sending > Webhook then click on the “Add webhook” button

Select the Event type as Spam Complaints and then paste the URL that you have copied from FluentCRM for Mailgun

Then create another webhook in Mailgun for Permanent Failure

If you set up these two webhook correctly, so whenever an email mark as a complaint or Detected as a permanent Failure, Then FluentCRM will change the contact status accordingly.

Viewing Bounced Contacts #

If you want to view bounced contacts, go to FluentCRM Contacts. Then click Filter By Statuses and enable the Bounced checkbox.

view bounced contacts in fluentcrm

Latest comments (2)

Avatar for Joe

I would like to use Microsoft Exchange email for sending email…but want to use Mailgun or Amazon SES for bounce handling. Is it possible to do that or do you need to send and do bounce handling from a single provider?