If you use SparkPost email service then use this documentation to set up Bounce handling with FluentCRM.
First copy the Webhook URL at FluentCRM -> Settings -> SMTP/Email Sending Service Settings and Select SparkPost from the dropdown and copy the webhook URL.
![](https://fluentcrm.com/wp-content/uploads/2021/07/Screenshot-2021-07-20-at-1.10.55-PM-1024x739.png)
Then Login to your SparkPost account then navigate to Webhooks and click on Event Webhook.
![](https://fluentcrm.com/wp-content/uploads/2021/07/Screenshot-2021-07-20-at-1.13.00-PM-1024x591.png)
Then use the following data to setup the webhook
- Webhook Name -> Anything you want
- Target URL: Paste the Webhook Url copied from FluentCRM
- Events: Select Individual Events and then check only Link Unsubscribe, Bouce and Spam Complaint
- Authentication: None
![](https://fluentcrm.com/wp-content/uploads/2021/07/Screenshot-2021-07-20-at-1.18.37-PM-1024x786.png)
Then Click “Create Webhook” button
If you set up these two webhook correctly, so whenever an email mark as a complaint or Detected as a bounced, Then FluentCRM will change the contact status accordingly.
Viewing Bounced Contacts #
If you want to view bounced contacts, go to FluentCRM Contacts. Then click Filter By Statuses and enable the Bounced checkbox.
![view bounced contacts in fluentcrm](https://fluentcrm.com/wp-content/uploads/2020/09/Screenshot-2023-08-12-at-3.31.52-PM-1024x529.png)
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