Campaign Summary & Actions

After running an Email Campaign, you can see all the campaign stats from the Campaign Details screen. You can check each recipient’s interaction, whether they opened the email or not if they clicked on the link that you added to your email body.

Once all the emails are delivered you will then see the campaign summary with the statistics and some other actions.

Dashboard #

When you go to the Email Campaigns Dashboard, you will find all the campaigns listed.

Data Columns #

There are some other data properties available to view for all the campaigns listed in the dashboard.

crm campaign manage dashboard
  1. Title: The title for the Email Campaign.
  2. Status: Status of the Campaign to identify if the campaign is sent or in draft mode.
  3. Created at: When the campaign was created.
  4. Broadcast: When the campaign is sent or to be scheduled.
  5. Recipients: Total number of recipients.
  6. Open Rate: Percentage of the email opens.
  7. Click Rate: Percentage of the link clicks.
  8. Revenue: This is e-commerce-based data. The data comes from Woocommerce purchases by the links used in the campaign.

Quick Stats #

Expanding any campaign that is sent you will be able to see the Reports, Duplicate, or Delete the campaign as well. And the summary of the Total Emails Sent, Email Opened in percentage, Email Link Clicked in percentage and Unsubs are also available to see from here.

Brief Overview #

crm campaign summary

This is the basic overview of the sent campaign. It shows some statistics on link clicks and email opens.

Campaign Performance #

This section records the very basic summary of a campaign and they are:

  1. Sent Emails: Total number of sent emails.
  2. Click Rate: Number of link clicks and ratio calculated in percentage against total emails sent.
  3. Open Rate: Number of email opens and ratio calculated in percentage against total emails sent.
  4. Click to Open Rate: Calculated Ratio of Total link Clicks vs Email Opens. This is also known as CTR or Click Through Rate.

Email Stats #

A graphical pie chart to show the Total Emails Sent, Link Clicks, and Emails open.

This section logs the Unique Clicks per URL.

In-depth Overview #

From this section, you will be able to details of the campaign and also apply some actions to subscribers.

Campaign Details #

The available details are:

  1. Title: The Campaign Title.
  2. Scheduled at: The Date and Time when the campaign was sent or scheduled to be sent.
  3. Subject: The Email Subject Line (Primary).
  4. Total Recipients: The total number of recipients.
  5. Email Body or Content: A small window preview the email body or content of the Email Campaign.

Emails #

crm campaign emails

From this section, you will be able to see all the recipients. You can also search for emails. Filter emails by All, Link Click, or Email Open. And also a refresh button to update the data instantly. The available fields are:

  1. Name: Name of the recipient.
  2. Email: Email address of the recipient.
  3. Actions: Numer of link click.
  4. Date: The date and time of the email delivery.
  5. Status: Status of the delivery of the Email Campaign.
  6. Preview: You can preview the email content by clicking on the View Icon. If you want you can again resend the email to the recipient by clicking on the Resend Button.

A/B Testing Results #

This section lets you see the result of the Total Emails Sent, Open Rate Percentage, and Link Clicks Percentage for Each Email Subject. If you do not use any A/B testing option as described in Primary Subject & A/B Subjects then you will only see the Primary Subject and results.

crm campaign ab result

Actions #

Using the Campaign Actions, you can Add/Remove the Tag of your Contacts based on email interaction.

crm campaign actions

Add or Remove Tags on Campaign Activity #

You can either Add Tags or Remove Tags by selecting the available Tags and filtering them by the below options:

  1. Select Subscribers who open the emails: You can filter the subscriber who did open the campaign email.
  2. Select Subscribers who did not open the email: You can filter the subscriber who didn’t open the campaign email.
  3. Select Subscribers who click selected links: If your email body has links, you can filter the subscriber based on each link they clicked.

Contact Selections #

crm campaign reci[ient conditions

This section represents the conditions applied to filter the recipients in the Recipients Setting of the Email Campaign.

20 Comments

  1. Hello, I have problems getting the campaign to activate.

    I create the email, assign it a list and a label.

    I schedule it to be sent x day at x hour

    But it is not sent at the scheduled time and it is not sent to the contacts that are added to the list using the form after the email has been scheduled.

    With the sequences I have discovered that they are not activated if an automation is not created, how can I do the same with a campaign?

    What I want to do is create an email so that it is sent to the users of a list, with a label, the day and time that I want, but that also affects the users who are added to that list with that label. after I create the campaign.

    As long as I can not solve that, I will have to continue with mailpoet, but I want to change as soon as I have these problems solved, I hope answers

    1. Please check your website’s date and time settings. FLuentCRM depends on your website’s time settings to deliver scheduled messages.

    2. Hi Juan! Can you resolve this issue of contacts not being added after campaign saved?

      In fact, without it, it’s impossible to stay here!

    1. You can’t filter unsubscriber contacts in campaign actions. but you can filter out all your unsubscribed contacts in the contact screen. to do so, go to the contact screen and filter them via contact status.

  2. I ran a email campaign. On campaign dashboard there is no email open rate section. I can not see how many people open the email or not but there is open click rate section which i can see. Is it a bug? Please fix it.

    1. Hi Rahim, You get to see both the open rate and the number of opened emails is shown in the bracket. Please submit a support ticket if that’s not happening with your FluentCRM installation.

    1. Hi Italo, not sure what you’re talking about. Email campaigns are one-off emails so once sent, they can’t be called back. We have automation for canceling both email automation and email sequence. So it would be best if you explain your use case.

      1. So, I’ll explain my case better. I have 4 emails to be sent to a customer, the purpose of these emails is for the customer to respond at least 1.

        If the customer responds to email 2, the other emails should not be sent.

        If the customer responds to the first email, the others do not need to be sent.

        This automation is what I want to do. A condition so that when the customer responds to 1 email, the others are not sent

  3. Do you have any more concrete answers to the first question asked by Juan?

    As a matter of fact, this is the minimum that an autoresponder needs.
    Without that, we cannot work.

    1. Hi Robert, you need to set a time based on your website’s time. If it’s in 24h format, you need to set time on that format.

  4. Hello, first of all, thank you very much for your work with the creation of these plugins, it makes our lives easier.

    My question is, is it possible with fluent CRM to schedule a newsletter every Monday and only send it if there are new posts from the blog feed? It’s how mailchimp does it, programs every Monday (or whatever day it is) a mailing to your entire list with the new posts that mailchimp reads from the feed.

    It’s possible? or if there is any trigger after the creation of a new post and create an automation on a weekly basis.

    Thank you so much in advance

  5. Regarding the ability to add or remove tags on activity, is it possible to set this to happen automatically in real-time rather than waiting for an admin to go in and activate the action? We need to have the option for someone to trigger an action from a link click automatically.

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