Bounce Handling with SendGrid

Table of Contents

If you use SendGrid email service then use this documentation to set up Bounce handling with FluentCRM.

First copy the Webhook URL at FluentCRM -> Settings -> SMTP/Email Sending Service Settings and Select SendGrid from the dropdown and copy the webhook URL.

Then Login to your SendGrid account then navigate to Settings -> MailSettings and click on Event Webhook

Then use the following data to setup the webhook

  • Authorization Method -> None
  • Http Post Url: Paste the Webhook Url copied from FluentCRM
  • Events to be POSTed to your URL: Select only Dropped and Bounced
  • Event Webhook Status: Enabled

Then at the bottom of that page click “Save”.

If you set up these two webhook correctly, so whenever an email mark as a complaint or Detected as a bounced, Then FluentCRM will change the contact status accordingly.

Viewing Bounced Contacts #

If you want to view bounced contacts, go to FluentCRM Contacts. Then click Filter By Statuses and enable the Bounced checkbox.

view bounced contacts in fluentcrm

Latest comments (11)

{“code”:”rest_no_route”,”message”:”No route was found matching the URL and request method.”,”data”:{“status”:404}} is STILL A PROBLEM and has not been answered. The form within global settings gives us a URL to post to… it is not correct.

The SendGrid Bounce Handler Webhook URL is wrong.
{“code”:”rest_no_route”,”message”:”No route was found matching the URL and request method.”,”data”:{“status”:404}}