If you use SparkPost email service then use this documentation to set up Bounce handling with FluentCRM.
First copy the Webhook URL at FluentCRM -> Settings -> SMTP/Email Sending Service Settings and Select SparkPost from the dropdown and copy the webhook URL.
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Then Login to your SparkPost account then navigate to Webhooks and click on Event Webhook.
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Then use the following data to setup the webhook
- Webhook Name -> Anything you want
- Target URL: Paste the Webhook Url copied from FluentCRM
- Events: Select Individual Events and then check only Link Unsubscribe, Bouce and Spam Complaint
- Authentication: None
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Then Click “Create Webhook” button
If you set up these two webhook correctly, so whenever an email mark as a complaint or Detected as a bounced, Then FluentCRM will change the contact status accordingly.
Viewing Bounced Contacts #
If you want to view bounced contacts, go to FluentCRM Contacts. Then click Filter By Statuses and enable the Bounced checkbox.
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