Bounce Handling with Amazon SES

Awesome tutorial. Cannot wait for SMTP plugin to complete this setup.

The link to SES console in step 1 under “Configure Amazon SES to send bounce information to FluentCRM #” (anchor text “Amazon SES console”) should be https://console.aws.amazon.com/ses/home

You currently have it as: https://console.aws.amazon.com/sns/home

Hello, we sent a letter to all members a few days ago, but in the dashboard, we only saw the number of single-digit open letters less than 10 per day.

In the past few days, I have also discovered that the test letter cannot be received after sending it.

I don’t know if there is a limit to the delivery volume per day, or where is it not set successfully?

Bonjour,
le menu a changé et il n’est plus possible d’utiliser http ou https.
Amazon propose à la plce Amazon SQS.
Est-ce un problème de choisir cela?

I am stuck at Configuring Amazon SES to send bounce information to FluentCRM. When I go to Amazon SES console, my navigation pane doesn’t have a Domain option. It only has:

Topics
Subscriptions
Mobile
Push notifications
Text messaging (SMS)

I don’t know how to progress.

Thanks,
Franc

Hi,
I am a new user and i am setting up the smtp. However, when I start doing this ‘ Configure Amazon SES to send bounce information to FluentCRM ’
I can’t find my domain in that section. Wish you could give some advice on it. Since I have been stuck in this part for few days………

Thanks,
Smith.

HI, I have done all the settings properly.
But in the end, I still can’t use Amazon SES….

It says:
Opendir(/home/smithgui/public_html/wp-content/cache/db/000000/options_comments
Fail to open dir: No such file or directory

Any possible solution from your team? It would be great if I can get your help soon…..

Thanks for your help

Smith..

P.S every time i try to save the connection, that msg appears……

When creating a topic, I have to choose between two types: FIFO and Standards. Which should I select?

Feeling very competent with this thorough explaination!

Is there a way to configure a List-Unsubscribe header with AmazonSES?

Hi,
If a list subscriber deletes their email address or incorrectly updates their email address. How long should it take for a bounce to be recognized after an email has been sent to that subscriber?
I added a fake email address contact to a list. I wanted to see what happens after I tried to send a campaign which included the contact with the fake email address.
So far nothing. The contact is not flagged as bounced.
What is the process for bounces? When should the bounce ‘Label’ appear on the contacts records in FCRM?
BTW I have correctly configured the Amazon SES bounce handler (with the recent updated instructions) i.e. to add notification the registered Amazon SES email address (in addition to the domain).

Hi Nazir,
Thanks for getting back to me.
Where should I look within the Amazon SES console?

What the best practice for setting up the Fluent CRM ?

Should it be done on a subdomain, such as “fluent.domain.com” or can it be on the main domain “domain.com” Pros? Cons?

I am mainly interested in two things:

1. Not having the FROM say: I do not want to see
From: Using PHPMailer 6.4.1 Why does the mail headers say: FROM: John Doe Using PHPMailer 6.4.1 (https://github.com/PHPMailer/PHPMailer) Can this part which is saying “Using PHPMailer 6.4.1 ” be removed?

For setting the “FROM” address, I read an article below that confused me:

https://docs.aws.amazon.com/ses/latest/DeveloperGuide/mail-from.html?icmpid=docs_ses_console

Choosing a MAIL FROM domain
The subdomain you use for your MAIL FROM domain has to meet the following requirements:

The MAIL FROM domain has to be a subdomain of the verified identity (email address or domain) that you send email from. For example, mail.example.com is a valid MAIL FROM domain for the domain example.com.

The MAIL FROM domain shouldn’t be a domain that you send email from. If you have to use the MAIL FROM domain in a From address, either disable email feedback forwarding and receive your bounces through Amazon SNS notifications, or ensure that your MAIL FROM domain is not the destination for feedback forwarding. To determine the destination of email forwarding feedback, see Email feedback forwarding destination.

The MAIL FROM domain shouldn’t be a domain that you use to receive email.

It says:

“The MAIL FROM domain shouldn’t be a domain that you use to receive email.”

If I am receiving email at [email protected]

Is this suggesting I need to setup a 2nd email box at [email protected] ?

Why does it say I need to set this up on a subdomain ?

Processing bounces, I am reading this article and getting really confused. It says that it has to be on a subdomain? Really lost right now…

Thanks for this thorough explanation!

We run Fluent CRM on a multisite using a folder structure (TLD/de/ and TLD/en/). How would the setup differ for such a scenario.
I am stuck now at the point of SNS Topic Configuration, since each multisite provides a different Amazon SES Bounce Handler URL. However, in the AWS SNS Topic Configuration I can only choose one of them.

Hello,

If I have 5 websites : should I create 1 topic with 5 subscriptions ??
Or 5 topics with 1 subscription for each one ?

Thanks

There is no “subscription” option on the screen I’m on in the “create topic” screen . What am I doing wrong?

Hi.
I have followed it step by step but I have a problem at the end. For some reason marks the subscription as pending confirmation. I have tried to send the confirmation manually but nothing happens. Could there be a problem with the endpoint? In Using FluenCRM Pro and and FluentSMTP.

First of all, Thanks

I have more than one domain verified on SES. Can I use the same topic for more than one domain?

If the domain is verified in SES, do I need to verify any emails as well?

Thank you very much!

Carmine Santangelo

Hey folks, just a heads-up – the screenshots you show here (and in many other help pages) are out of date. Amazon SES has many new page looks. So, could you update them here, it would make our jobs much easier?

Thanks for these tutorials.

Same as Mark. This needs updating. On the bottom of the side navigation menu, users have to open out of the new console before seeing the info for the SES tutorial.

after this setup, if the users email were in the email sequence, after the first hard bounce, will it auto be removed from the email sequnce and not to send them emails in the future?

FluentCMR is detecting “Verified Email Sender” that email no longer exist. That email was deleted a long time ago. Is there anything I can to make fluentCMR detected the new verified email sender I created.

This looks wonderful, it would be a great addition to FluentSMTP for WordPress to similarly handle bounced emails. 🙂

Will a ‘Bounced’ subscription status in FluentCRM prevent further emails from being sent? Or is that something we will need to set up in FluentCRM separately?